Privacy Policy Overview

Transparent approach to managing your personal and business data

Introduction to Our Privacy Policy

We are committed to protecting your privacy and ensuring transparency in how we collect, use, and store your information. This policy applies to all users engaging with our site and services, in line with Australian privacy laws.

Personal information is collected only when needed for the functioning and improvement of our analytics platform or client request handling. Your privacy matters and our practices are regularly reviewed for compliance.

How We Collect Data

We gather data either directly from you or automatically through your interactions on our website, always guided by ethical standards and legal requirements.

Direct Information Collected

  • • Your full name when you complete online forms
  • • Contact details such as email and/or phone number
  • • Company name and role as supplied
  • • Content of inquiries and messages you send
  • • Any documentation provided as part of a request

Automatically Collected Data

  • • Your IP address and browser type
  • • Usage patterns and site navigation paths
  • • Cookies to improve performance and user experience
  • • Device type and operating system details
  • • Referral source if available

How We Use Your Data

Data is used to improve our service, respond to your requests, personalise your experience, and maintain site security. We do not share your data for unrelated third party advertising.

  • • Responding to consultation and support requests
  • • Customising analytics delivery for you
  • • Improving website design and functionality
  • • Internal research and reporting
  • • Complying with Australian laws and regulations
  • • Communicating updates and changes
  • • Ensuring systems security

Our Commitment: Your trust is valued—we use your information with care, accountability, and in accordance with Australian privacy standards. Security controls are regularly updated for your protection.

Data Sharing and Disclosure

Information may be shared with partners and technology providers who enable our platform’s operation. All sharing is subject to Australian privacy legislation and confidentiality agreements.

Third Party Service Providers

We carefully select partners and platforms to support our analytics services, ensuring each complies with security and privacy policies in Australia.

Legal Disclosures

Data may be disclosed when required by law, regulation, or a governmental authority to which we are bound.

Anonymous Statistics

Statistics may be shared in aggregated formats, without identifying individuals, for service improvement.

Your Privacy Rights

Everyone has rights regarding personal information. You can access, change, or request removal of your data, and object to certain forms of processing.

  • • You may request access to personal data we hold.
  • • Ask for corrections if data is inaccurate.
  • • Request that data be deleted from our records.
  • • Ask for exported copies of your data.
  • • Object to certain uses of your information.
  • • Request limitation of processing activities.

For any privacy concerns, contact our team. We will address your request in line with current privacy rules in Australia.

Keeping Your Data Secure

Multiple safeguards protect your data, from technical barriers to organisational training, ensuring ongoing compliance and risk management.

Technical Measures

  • • Encryption of messages where feasible
  • • Regular system and data audits performed
  • • Firewall protection for hosting environment
  • • Authentication for system access

Organisational Measures

  • • Staff privacy training provided regularly
  • • Zero tolerance policy for data misuse
  • • Role-based permissions for data access
  • • Incident response plans tested periodically

How Long We Retain Data

Retention varies based on the information type and legal requirements, but data is only kept as long as necessary for analytics or operational purposes.

  • • Stored for the duration of active usage.
  • • Held until analytics completion or request.
  • • Communications kept as needed for support.
  • • Retained as legally required.
  • • Kept only while relevant for campaigns.

If you have questions, our team will clarify retention timelines.

International Data Transfers

Sometimes data may be processed outside Australia when working with global partners, subject to appropriate safeguards and relevant laws.

  • • Assess legal basis before any transfer
  • • Use contractual clauses for protection
  • • Review partner compliance regularly
  • • Limit transfers to service critical cases

Cookies and Tracking

Cookies improve website performance, collect usage data, and enhance your experience. You can manage cookie preferences with our built-in tools.

Types of Cookies Used

  • • Necessary for website security and core functions
  • • Monitor site activity for improvements
  • • Remember preferences for your visits
  • • Support special features you choose

Easily update preferences anytime via our cookie settings tool.

Policy Changes and Updates

Policy changes are posted on this page. We recommend checking for updates periodically or when notified by email or on-site alert.

  • • Updates shared via our website
  • • Email notification if significant change
  • • Prominent banner on homepage
  • • Direct communication for major changes

Your ongoing use means you accept new policy terms.

Privacy Contact Details

Contact our privacy specialist for questions or to exercise your privacy rights.

polaryntivex

1 Bligh Street, Level 26, Sydney, NSW 2000 Australia

Phone: +61-7-6423-2205

Email: content@polaryntivex.com

Last reviewed September 27, 2025

Effective from September 27, 2025